Αυτόματο σχέδιο

Διαβάστε μας | Ακούστε μας | Παρακολουθήστε μας | Συμμετοχή Ζωντανές εκδηλώσεις | Απενεργοποίηση διαφημίσεων | ζω |

Κάντε κλικ στη γλώσσα σας για να μεταφράσετε αυτό το άρθρο:

Afrikaans Afrikaans Albanian Albanian Amharic Amharic Arabic Arabic Armenian Armenian Azerbaijani Azerbaijani Basque Basque Belarusian Belarusian Bengali Bengali Bosnian Bosnian Bulgarian Bulgarian Catalan Catalan Cebuano Cebuano Chichewa Chichewa Chinese (Simplified) Chinese (Simplified) Chinese (Traditional) Chinese (Traditional) Corsican Corsican Croatian Croatian Czech Czech Danish Danish Dutch Dutch English English Esperanto Esperanto Estonian Estonian Filipino Filipino Finnish Finnish French French Frisian Frisian Galician Galician Georgian Georgian German German Greek Greek Gujarati Gujarati Haitian Creole Haitian Creole Hausa Hausa Hawaiian Hawaiian Hebrew Hebrew Hindi Hindi Hmong Hmong Hungarian Hungarian Icelandic Icelandic Igbo Igbo Indonesian Indonesian Irish Irish Italian Italian Japanese Japanese Javanese Javanese Kannada Kannada Kazakh Kazakh Khmer Khmer Korean Korean Kurdish (Kurmanji) Kurdish (Kurmanji) Kyrgyz Kyrgyz Lao Lao Latin Latin Latvian Latvian Lithuanian Lithuanian Luxembourgish Luxembourgish Macedonian Macedonian Malagasy Malagasy Malay Malay Malayalam Malayalam Maltese Maltese Maori Maori Marathi Marathi Mongolian Mongolian Myanmar (Burmese) Myanmar (Burmese) Nepali Nepali Norwegian Norwegian Pashto Pashto Persian Persian Polish Polish Portuguese Portuguese Punjabi Punjabi Romanian Romanian Russian Russian Samoan Samoan Scottish Gaelic Scottish Gaelic Serbian Serbian Sesotho Sesotho Shona Shona Sindhi Sindhi Sinhala Sinhala Slovak Slovak Slovenian Slovenian Somali Somali Spanish Spanish Sudanese Sudanese Swahili Swahili Swedish Swedish Tajik Tajik Tamil Tamil Telugu Telugu Thai Thai Turkish Turkish Ukrainian Ukrainian Urdu Urdu Uzbek Uzbek Vietnamese Vietnamese Welsh Welsh Xhosa Xhosa Yiddish Yiddish Yoruba Yoruba Zulu Zulu

Το Τρινιντάντ και Τομπάγκο ανανεώνει την εστίαση για να προσφέρει αξία στους επισκέπτες

Τρινιντάντ και Τομπάγκο
Τρινιντάντ και Τομπάγκο
Avatar
Γραμμένο από συντάκτης

Trinidad and Tobago has renewed its focus to delivering value to visitors by building strategic relationships with tourism partners and stakeholders.

Trinidad and Tobago has renewed its focus to delivering value to visitors by building strategic relationships with tourism partners and stakeholders.

Through the Tourism Development Company Limited (TDC), the twin-island republic is ensuring that every point of contact for our visitors results in a memorable experience by training tourism service providers in the art of delivering consistent, high-quality service.

In this effort, the TDC has launched two pioneering national initiatives aimed at enhancing service delivery and quality, namely the Trinidad and Tobago Tourism Industry Certification (TTTIC) and the Service, Training, Attitude, and Respect (STAR) program.

The TTTIC program (pronounced Tee-tick) is designed to ensure that all tourism service providers deliver goods and services which meets or surpasses international benchmarks for excellence. The process includes annual audits by the Trinidad and Tobago Bureau of Standards (TTBS) to ensure suppliers meet national standards. Once the audits and a period of training are completed, all successful participants receive TTTIC certification as a tangible stamp of approval.

The TTTIC program is jointly implemented by the TDC, the Division of Tourism and Transportation at the Tobago House of Assembly (THA) and the TTBS. Through this collaborative effort, hotels, guesthouses, tour guides, tour operators, vehicle rental operators, and land tourist transport service providers are trained and given the necessary tools to provide the best service.

The TTTIC program is run in conjunction with the STAR program, which is a comprehensive and integrated approach to building a sustainable and consistent culture of service excellence. While TTTIC focuses on certification of tourism specific service providers, STAR is all encompassing and recognizes that all visitor contact points, not just within the tourism industry, is critical to a positive experience.

The STAR program focuses on improving service delivery within the hospitality sector at the strategic, tactical, and operational levels of the organization. The program addresses gaps in the area of service delivery and also targets personnel that work in nontraditional tourism organizations.

STAR was designed in conjunction with both the public and private sectors to position Trinidad and Tobago as the country that provides the warmest welcome and highest level of international quality service. The program seeks to lay the necessary infrastructure to support consistent service delivery that meets or exceeds international benchmarks for quality and sustainability.

This integrated training effort symbolizes Trinidad and Tobago’s commitment to excellence in tourism service delivery by recognizing that every sector has a role to play in enhancing the overall destination experience.

Not only should visitors be enamored with Trinidad and Tobago’s wonderful sites and attractions, but they should also remember every smile and every encounter as a reflection of service excellence.